Problem
The business delivered food orders every day, but the picture of each order was spread out. Managers had to piece together where an order was, whether it arrived on time and complete, and how the delivery went. Without one place for this, the quality of the service was hard to control.
Solution
- An order management app where managers and dispatchers see every order and its current status.
- Couriers update the status of each order from the road, so the office always sees where it is.
- Delivery time and completeness are recorded for every order, together with the quality of the delivery and of the delivered order.
- Customers receive notifications about their order as its status changes.
- All data lives in one system, so managers, couriers and customers work from the same synchronised information.
Result
- Order management is centralised: every order, courier and status is in one place.
- Managers can see delivery time, completeness and quality for each order and act on problems.
- Customers are kept informed automatically, and the company’s service quality is easier to control and improve.