Problem
The platform’s users received business documents in many formats and typed their contents into the system by hand. It was slow, repetitive and a steady source of errors further down the process.
Solution
- An AI processing step integrated into the existing service, without replacing the product the users already knew.
- Documents are parsed into structured fields and validated against business rules before they are saved.
- A provider-agnostic engine runs on more than one model provider (OpenAI and Gemini), so the feature keeps working when one provider is slow or unavailable.
- Low-confidence results are routed to a person for review instead of being saved silently.
Result
Users moved from typing documents to checking pre-filled records. Manual data entry was significantly reduced, and the AI layer can be extended to new document types without changing the core product.